As your bank, our job is to keep your account(s) secure, no matter what device you use to log-in. That’s why we use the latest online security technology to authenticate account login attempts.
Behind-the-Scenes Device Authentication
Each time you or an authorized user attempts to login to an account, our banking platform will run a series of security measures in the background to determine if the device being used has been previously used to login. If the device being used to access the account is recognized, you will only be prompted to enter the valid User ID and Password to gain access.
Two-Factor Login Authentication
However, in the event you or an authorized user attempts an account login from a device that is not automatically recognized by the system, we have implemented Two-Factor login authentication. This latest technology requires you to type in your registered account password, as well as a one-time security code (sent immediately to a second device registered to the account) in order to login. To ensure that this authentication operates smoothly, it is imperative that you verify the accuracy of your contact information on file on a regular basis, updating when necessary.
For Further Details About How Two-Factor Login Authentication Works, Click Here.
For your convenience, you may choose to receive your one-time security code from one of two delivery methods:
- Text Message
You will be prompted to enter a text-enabled, mobile phone number to which an automated security text message containing the security code may be sent. Please note that the entered mobile phone number must match one of the current mobile phone numbers on file. After the one-time security code has been received via text, you must enter it into the "One-Time Security Code" dialogue box displayed on screen. After the One-Time Security Code entered has been submitted and verified, access to your account will be granted.
Note: Standard messaging rates may apply.
- Telephone Voice Message
You will be prompted to select a telephone number (from those on file) to which an automated voice message will be sent. A "One-Time Security Code" dialogue box will then be displayed on your device’s screen. When you receive the automated telephone voice message, you will be prompted to use the telephone keypad to enter the displayed One-Time Security Code. After the One-Time Security Code entered through the telephone keypad has been submitted and verified, access to your account will be granted.
What if I don’t have immediate access to my phone?
If a registered, second device (telephone or text-enabled mobile phone) is not immediately available to you for use in obtaining a "One-Time Security Code," you may instead choose to answer a series of randomly generated personal security questions on your current device.